FAQ

Frequently Asked Questions

How much is delivery?

We make use of a Fastway couriers services to do the deliveries nation wide. The charge is set by the courier company and added to your purchase. Should your delivery address be located in a rural area, please contact us to check if we can
post your parcel to the nearest post office. This may incur an additional surcharge.

Where do you deliver?

We deliver to all physical addresses located in major cities within South Africa and internationally. Should your delivery address be located in a rural area, please contact us to check if we can post your parcel to the nearest post office.

How long will it take for my order to arrive?

Once you have checked out & completed your online payment on our website, our dispatch team will need to prepare goods for you. We will issue you with a parcel tracking number as soon as your goods have been dispatched. You will then be able to track the status of your
parcel. Depending on where your order is going, deliveries will take between 3 – 5 working days.  Orders placed on a Friday and over the weekend will only be delivered the next week as Fastway couriers do not deliver on weekends.

What happens if I am out when you deliver?

Our courier will attempt to deliver again and thereafter make contact with you to arrange an alternative delivery time.

What are your delivery times?

Our deliveries are made via FastWay Courier Services from 09h00 to 17h00, Monday to Friday.

What if my order arrives damaged?

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. 

If you have accepted the delivery, and then realize that the package is damaged,  please follow our return and exchange policy.

Can I change my shipping address?

You can change your delivery/shipping address only if your order has not already been dispatched.

Can you hold my order for a few days?

Please contact us at customer care to advise us about such exceptions, we shall try our best to accommodate your instructions.

How do I track my order?

You can track your order via FastWay Courier Services with your Waybill number at the following link: http://www.fastway.co.za/our-services/track-your-parcel

What is the battery life?

While recording direct to the unit 2 hrs. While streaming over WiFi 1,5 hrs. While standing by 4-5 hrs. BSP has 45min direct recording.

How much eye relief is consumed by Triggercam?

Triggercam eats approximately 1-inch of your eye relief.

How much capacity does the unit have for internal video storage?

The unit comes with a 16GB SD card BUT can use up to 64GB SD Card

How big are the video files?

In the native MP4 format the resulting videos generate ~10MB per minute of video.

Where is my video stored?

Video can be recorded to the internal SD memory card which has been tested to at least 64GB. Triggercam can also stream recordings to your smart phone via the Triggercam app which would put the limit at the limit of free space on your phone.

A Delay of live image between the Triggercam and my handheld device

Under User Settings on the Triggercam App press Clear cache

Does this unit require me to use my smart phone or portable camera?

No. Triggercam or BSP comes with its own HD camera built in. You won’t need your cell phone or a GoPro or anything else.

Would this work on a Nightforce or other scope which requires the rotation of the whole occular bell for magnification changes?

Scopes where the entire ocular bell turns to adjust magnification will naturally cause the Triggercam to rotate as well. Scopes with a magnification ring which is decoupled from the rest of the ocular bell will work just fine. We’ve tested on Minox, US Optics, Nikon, SWFA, S&B, Pentax, Vortex, GPO, Konus and many other scopes.